It is not that difficult to find a contract office cleaning company for your premises but finding the right one takes a little more skill and patience. Do you really know what to look for in a cleaning company? It is not always that straight forward. Do you already have a good checklist of questions to ask when you contact the cleaning company?
You could start to develop your questions by thinking about these issues first.
Do they understand what it is that you need? Before any office cleaning service agreement is reached, a manager from the office cleaning service should come to your company offices and discover your specific needs.
If you are planning some special visit e.g. your board of directors visiting your regional office or a open day for customers will the cleaners work around that to give special cleans before and afterwards?
What about feedback? This is not simply signing a weekly/monthly survey form you need to be able to see what effect your feedback has on the cleaning methods and standards.
Quality control inspections.
You should expect the local manager to be doing scheduled visits to inspect the office cleaning standards especially at the beginning of the contract. This way they can catch and sort problems at the beginning before they become major issues. There should of course also be random checks by cleaning managers throughout the length of the contract. Cleaners should NOT know in advance when these visits are taking place or they may drop standards immediately after one inspection only to pick up again when they know an inspection is due.
Communication channels should be available to enable you to contact cleaning managers quickly easily and that they responsive. You should always be able to contact the cleaning company for any problem. It is also important to understand how your calls are going to be handled and that you will be confident that your issue will be dealt with promptly and professionally at all times.
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